Responsibilities of client and renter:
The client(s) are obliged to follow all instructions from the renter to carry out the rental agreement. The client is responsible for all damages and will behave according to the interpretation of the behaviour of a correct client.
P>Booking Terms & Conditions (general)
If you book a holidayhome with Holidaysrental then our booking conditions will apply.
If requested by the client we can also make a reservation with a third party on your behalf and as such establish an agreement between you and the provider of your choice. In such a case Holidaysrental is not a party in that agreement.
Holidaysrental is not responsible for the quality of services supplied by those third parties Usually services supplied by the other provider are subject to the T&C of that provider. Holidaysrental is, of course, responsible the correctnes of services supplied by ourselves, such as advising and a correct handling of the reservation.
You, yourself, are responsible for supplying all information that is necessary to establish and correctly carry out a reservation for example by supplying the correct name / address /
city / date of birth / nationality etc. It is also your own responsibility to make sure that you have the correct travel documents (passport, visa, vaccination documentation). We can provide you with general information on this subject during your booking.
Holidaysrental will, in general, be able to confirm your booking immediately. Should this not be possible then the confirmation will be send to you as soon as possible. Upon receipt of the confirmation you have 2 workingdays to contact us in case of any possible errors in the confirmation.
Holidaysrental can, if stated beforehand, ask the client a fee for any additional services rendered.
Booking Conditions
ARTICLE 1 DEFINITIONS
1.1 The Order
The order encompasses the agreement between the Client and Holidaysrental by which Holidaysrental commits itself to supply service to the Client in the field of rental of accommodations
1.2 Holidaysrental
Holidaysrental (often referred to in these T&C as "whe" and "us") is the organization providing advice, supplying information and who mediates in establishing agreements in the field of rental of accommodations.
1.3 Service Provider
The provider of the accommodation and/or other service suppliers in the field of holiday homes, in the broadest sense of the word, with whom the client enters into an agreement, and who in compliance with the applicable conditions is responsible for the provision of these services.
1.4 The Client
a. The person making the booking or,
b. the person, on whose behalf, we have provided services as commissioned by that person.
1.5 Working Days
Working days are Monday to Friday, 10:00hrs - 17:00hrs with the exception of public holidays unless stated differently by us.
1.6 The Arbitration Board
The chairman of the Chamber of Commerce in Alkmaar is the appointed arbitrator in the event of any disagreements.
ARTICLE 2 THE ORDER IN GENERAL
2.1 The order may include, among other things, providing the client with information and advising him and also, if possible, booking of the services ordered by the client.
2.2 After having commissioned the order the client is bound to us and applicable third party service providers, regardless whether a confirmation was given immediately. If a fee will be charged for one or more of our own services we will inform the client of this beforehand.
2.3The confirmation can usually be given immediately to the client, in which case this confirmation is proof of the agreement as described in the confirmation.
2.4 In the case that the confirmation cannot not be given immediately, the client can within 2 working days upon receipt complain about the confirmation. Failing to do so the confirmation will serve as proof for the existance and content of the order. Of course client has the right to prove otherwise.
2.5 The client is liable to us and to the other involved service providers for all the obligations resulting from the provision of the ordered services.
ARTICLE 3 THE BOOKING
3.1 The client shall supply all those personal details about himself and his companions to Holidaysrental that are required to close the order and execute it.
3.2 The fees for booked third party services may be changed according to the T&C of those service providers. We will inform our clients about such changes.as soon as possible.
3.3 Possible cancellations or changes in the order can only take place at the request of the client during working days. Any costs resulting from those cancellations or changes will be charged to the client. Apart from the costs charged by the provider of the services we will also charge the client the costs associated with the process of cancelling or changing the order.
3.4 All information from Holidaysrental or their suppliers will only be directed to the client.
ARTICLE 4 PAYMENT
4.1 The amount due should be payed within the time as indicated by us. We are entitled, if necessary also in name of the involved service provider, to collect the amounts due from the client.
4.2 At the moment of booking we will ask for a downpayment according to our T&C and those of any other involved suppliers. If the related suppliers do not have any T&C then the T&C of Holidaysrental apply. We will inform clients beforehand on our payment conditions.
4.3 The final payment should be made, at the latest, by the date mentioned in the confirmation or invoice. In case of different payment dates in confirmation and invoice the confirmation is leading.
4.4 If the (down)payment is not received within the time given, the client is in breach of contract, and the contract is considered to be cancelled unless the conditions of the involved other service providers state differently. We then have the right to settle the costs as referred to in article 3.3 against any received downpayments.
4.5 Any refunds will be done solely to the client.
ARTICLE 5 LIABILITY
5.1 In our activities we will take good care as can be expected form a good service provider.
5.2 If we provide services (inclusive of information provision and advise) who result in an actual rental agreement then only the rental conditions of the involved service provider apply, also as far as it concerns our liability.
The responsibility for the settlement of complaints on the services lies in that case with the involved service provider(s).
5.3 The rental conditions of the involved service provider(s) even apply if we, according to Dutch law, should be regarded as renter, for instance when we would rent an accommodation of a foreign service provider.
5.4 Without prejudice to the above we accept no liability for actions and/or negligence of the involved service provider(s) nor for the correctnes of the information supplied by him/them. We are not responsible for any photo material.
5.5 The liability for damages for which the client is insured (for example by the taking out travel, cancellation or health insurances), as well as liability for damages incurred by the client in the context of the pursuance of one's profession or company (included damage incurred by the missing of connections or not arriving on time), are excluded.
5.6 We are not responsible for promisses or by our staffmembers or those of other parties which clearly deviate form the applicable T&C unless such promises are confirmed afterwards in writing.
5.7 The exclusions and limitations of liability stated in this article apply to our stafmembers as wel as to stafmembers of involved third parties.
ARTICLE 6 DOCUMENTS
6.1The client should make sure that he and his companions have all necessary documents, i.e. passports, visas, health insurance, upon departure.
During the process of booking we will provide general information on passports, visas and eventual formalities on health care.
6.3 The client himself will ask the authorities involved for additional information before leaving, and should check if previously supplied information is still correct.
ARTICLE 7 INTEREST AND COLLECTION COSTS
7.1 The client in debt to Holidaysrental is due the legal standard interest rate unless the T&C of the service provider involved state a higher percentage.
7.2 Furthermore the client is bound to refund non-legal expenses incurred by us by the collection of the claim equal to 15% of the claim with a minimum of Euro 50.00 (approximately GBP 30.91) unless this amount is unreasonable taking the collection effort into consideration.
ARTICLE 8 DISAGREEMENTS
8.1 On all disagreements between us and the client Dutch law applies. Only Dutch courts and/or the hereafter mentioned Arbitration Board are qualified to hear any disagreements.
8.2 Complaints about the booking.
Complaints about a booking done by us can only be submitted to us no more than one month after the enddate of the service or if the service was not supplied no later than one month after the date the service was to be supplied as stated in the confirmation.
If the complaint is not resolved in time or to satisfaction, or when no redress is provided in the matter, then client may no more than three months after the enddate of the service (or if the service was not supplied three months after the original startdate of the service) submit the complaint to the Arbitration Board.
8.3 Complaints about advice and information
Complaints about advice and information given by us should be sent to us in writing within one month after the advice or information was given. If the complaint is not resolved timely then the client may after three months but no later than one year after the given advice or information submit the complaint to the Arbitration Board.
8.4 The Arbitration Board gives a verdict according to the conditions stated in the applicable code. The decision of the Arbitration Board is binding to all parties. For its work the Arbitration Board charges a fee.
8.5 The client who does not want to make use of this binding procedure has the right to turn to a qualified court.
8.6 Any right to claim expires one year after the service was supplied (or if the service was not supplied, one year after the original startdate of the service), or when the complaint is about a service supplied by us, one year after the service was supplied.
8.7 We will honour our obligations towards the client , stated in a binding advice enforced on us by the Arbitration Board , within the timeframe mentioned therein, unless we or the client have submitted that binding advice to a legal court for examination.
ARTICLE 9 CANCELLATION CONDITIONS
Cancellation 42 days before the arrival date nor earlier: the client pays 30% of the total amount.
Cancellation between 28 days and 42 days before the arrival date: client pays 60% of the total amount.
Cancellationbetween 1 day and 28 days before arrival date: the client pays 90% of the total amount.
Cancellation on the day of arrival or later: the client pays 100% of the total amount.
The minimum cancellation costs are Euro 30.- (approximately GBP 18.54).
No cancellation costs will apply when the booked accomodation is not available to the client during the period of the booking.
